The two premier recovery professors in the world come together: Tom Luciano of Miller Industries and Terry Humelsine of WreckMaster. These two greats articulate their training techniques from years of experience in the towing and recovery industry while reviewing videos of real recoveries. • Friday 5:00 to 7:00PM
How to be a Good Trainer - Part 2
How To Motivate Learning - Why is one driver easy to train and another difficult? If you understand how people learn, you can begin to understand the learning environment. Develop interactive skills and change your questioning techniques to enhance and motivate learning. Dave Lambert, North American Towing Academy
•Saturday 9:00 AM
Increasing The Profit of Your Tow Truck
This class is jam-packed with tips to get real every day towers to think outside the box and make extra income using their present equipment.
DJ Harrington, Phone Logic • Saturday 8:00 AM
A Good Recession is a Bad Thing to Waste
Stacey Tucker of Chico Towing will discuss why a recession can actually be a great opportunity for your business. This seminar uses marketing/networking/promotions to your best advantage, particularly looking at nontraditional methods (Facebook/Twitter); develop partnerships and reach out to your competitors to enhance your services and more.
• Saturday 9:00 AM
Anatomy of an Air Cushion Job
Join the crew from Matjack as they review, critique, and discuss difficult air cushion recovery jobs from the field. Seminar will include a PowerPoint presentation and review: John Sweezy, Jr. and Howard Eagan of Matjack/Jumbo Safe Lift. • Saturday 9:00 AM
Getting Started in the Digital Age
Are you tired of hearing about all the benefits of “using technology” but don’t know where to start? Then this seminar is for you. Al Stoeberl SSCS-Digital Dispatch
• Saturday 10:00 AM
Wire Rope Fundamentals for Light-Duty Towing
Tow truck operators that know how to properly utilize and maintain their wire rope benefit from safe operation and extended wire rope service life. This seminar will focus on proper wire rope installation, maintenance, application and termination on light-duty towing and transporting equipment. Equip yourself with the knowledge to get the most from your wire rope. Terry Abejuela, Operations Editor, American Towman Magazine
• Saturday 10:00 AM
and Adding Revenue
Interstate Batteries and Road America Motor Club will demonstrate battery maintenance techniques and how to identify a quality battery. Additionally, the unveiling of an exclusive mobile national battery program will be detailed to add additional revenue to your existing business. Cody North, Road America & Interstate Batteries • Saturday 10:00 AM
War Games: Recovery Special Ops
Two incidents will be presented under a deadline that requires quick action. You will team up with two other recovery specialists to react to the incident and put down on paper your approach and procedures. There will be post discussions on what solutions will or won’t work. John Borowski of Dynamic Towing Equipment & Mfg.
• Saturday 8:00 AM
How to Diversify Your Business
With the cost of fuel you can’t afford to return from a tow empty. Paul Stevenson from CoParts will discuss how to diversify your empty truck by sub-hauling another job to increase your profits. • Sunday 9:00 AM
A Kindergarten Approach To Towing
From playing fair to picking up after you mess up, to learning how to get along with fellow towers. Learning to share with each other. Our challenge is to spot the “Silver Lining” and see the “Dawn” in our current economy. DJ Harrington, Phone Logic • Sunday 9:00 AM
How Successful Towers Manage Their Business
Learn how towing operators use technology to improve productivity, grow their business and quickly analyze their day-to-day operations. Al Stoeberl, SSCS-Digital Dispatch
• Sunday 9:00 AM
Investing in Your Driver
This seminar provides panelists to inform you about safety equipment and suggestions to keep towers safe and from getting injured. Moderator is Jim Caviglia of Safetyline. • Sunday 10:00 AM
The Truth About Myths & Fallacies in Towing
What every operator needs to know! WreckMaster’s senior lead instructor, Terry Humelsine and Worldwide acclaimed instructor, Tom Luciano of Miller Industries team up together to separate fact from fiction and dispel the many myths and fallacies in our industry. Towers can participate in question and answering. • Sunday 10:00 AM
Learn safety chain techniques that effectively restrain the towed vehicle when the primary towing attachment fails. This seminar will spotlight safety chain capacity, inspection, attachment points and attachment techniques. Terry Abejuela, Operations Editor, American Towman Magazine
• Friday 9:00 AM
How to Save Money on Tires
Goodyear Tire & Rubber, Co. and Road America Motor Club will present tire cost saving measures. Learn how to select the best tire for your towing equipment, understand a tire cost per mile, where to buy tires at competitive prices, tire maintenance procedures, what makes a quality tire and much more. Steve Bass, Road America & Goodyear Tire & Rubber • Friday 9:00 AM
Law Enforcement Contracts 101
Expand your company’s bottom-line by applying for lucrative, but highly competitive law enforcement contracts. Learn bid procedures and requirements necessary to land a place on your communities tow rotation list. Material herein is intended specifically for those companies bidding for the first time. An accurately submitted RFP packet may increase your chances to serve as a contract rotation tower. Randall Resch, Operations Editor, American Towman Magazine • Friday 9:00 AM
How to be a Good Trainer - Part 1
Characteristic of a Good Trainer: Company trainers are the first point of contact for new drivers and a good trainer is an asset to the company. Learn different training techniques that can make your job easier and help your drivers understand what is being taught. Dave Lambert, North American Towing Academy • Friday 10:00 AM
This seminar will present the national standard model that identifies the basic rotation procedures and service categories used by municipalities for the purpose of police, or other public authority towing. This model will help towing companies who wish to provide service in their community. John Borowski of Dynamic Towing Equipment & Mfg. • Friday 10:00 AM
Private Property Towing with Dan Messina
With Private Property Towing you now have a new revenue stream with high profit returns. PP towing gives you a high return, however there are too many bad stories that keep towing companies from getting into this type of towing. This seminar gives you the knowledge you need with little or no risk when you do it right. Come and learn from the experts. Dan Messina, Southwest Tow • Friday 11:00 AM
Fleet Options
John Borowski of Dynamic Towing Equipment & Mfg. will assist you in operating your fleet with the right mix of tow trucks to include service trucks, self-loaders, carriers and heavy-duty wreckers. • Friday 11:00 AM
Components of a Pro Dispatcher
Professional dispatchers and call takers are key to productivity and the success of every tow company. Over 50 topics will be discussed in relation to a professional dispatching. Compare your skills or build on newly learned proficiencies and abilities. A must attend meeting for anyone involved in the fast-paced actions of a professional towing and recovery company. Randall Resch, Operations Editor, American Towman Magazine
• Friday 5:00 PM
Alternatives to the High Cost of Medical Care
Surveys done in the towing industry continue to show that 75% of towers are uninsured. Are there lower cost alternatives for a health plan? Are there ways to pay 80% less for medical treatment, and get coverage for major events? Industry veteran Ralph Weber explains how you can reduce your medical bills by 80% in this cutting edge seminar. Ralph Weber, Route Three
• Friday & Sunday 6:00 PM
Food For Thought: $75 Seminar Passport gets you breakfast, Friday, Saturday and Sunday, and all the seminars you can attend
WreckMaster Instructor David Bouvia will discuss various types of exotic loads, their value, equipment and costs, liabilities, insurances, and finally and MOST IMPORTANTLY “BILLING.” David, Bouvia WreckMaster • Friday 10:00 AM
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